During the Holiday break – Monday, December 20, through Friday, December 31 – the IT Department will be performing system updates for various services outside of our normal maintenance windows. Many of these updates are simple and will just require a server reboot or two and outages will be brief and intermittent. However, there are a few key systems that will require extended outage time. For those services we will communicate the status below.

 
Service Update Status Planned Start Time
Main website Completed Monday 12/20/2021
Skype for Business Completed Evenings of 12/19/2021*
File Share Drives Completed Tuesday 12/21/2021
VPN services Completed Thursday 12/23/2021
Colleague (myCap, Colleague UI, etc.) Completed Wednesday 12/29/2021*
* Starting after 7pm
* May carryover to next day

 

 

During the Holiday break the IT Department will be performing system updates for various services outside of our normal maintenance windows. Many of these updates are simple and will just require a server reboot or two and outage will be brief and intermittent. However, there are a few key systems that will require extended outage time. For those services we will communicate the status below.

 
Service Update Status Planned Time Frame
Main website Completed Morning of 12/23/20
Skype for Business Completed Morning of 12/23/20
File Share Drives Completed Morning of 12/24/20
Colleague (myCap, Colleague UI, etc) Completed Evening* of 12/29/20
* Starting at 5pm

 

One other change to happen during the week of the 21st is that the login page for Office 365 will change to the same login page with the “Gate” that you see with MyCap.

Update: This has been completed.

Changing Your Voicemail Greeting in Skype For Business (Windows)

Changing and personalizing your office telephone voicemail message with Skype for Business is simple and easy. The instructions below are for Windows operating systems with Skype for Business.

  • Open up your Skype for Business client on your computer

  • Click on the dial pad/phone icon tab and select the voice mail option drop down button (your voicemail messages are also shown at the bottom of the phone panel)

  • Select change greeting from the drop down button

  • Follow the prompts from the voice mail system to change your personal voicemail greeting. You will be recording your message utilizing your PC speakers or mic.

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Changing Your Voicemail Greeting in Skype For Business (Mac)

Changing and personalizing your office telephone voicemail message with Skype for Business is simple and easy. The instructions below are for Mac operating systems with Skype for Business.

  • Open up your Skype for Business client on your computer
  • In the Mac menu bar, select the Skype for Business, then select Preferences
  • Select Calls

  • Select Change Voicemail Greeting

  • Follow the prompts from the voice mail system to change your personal voicemail greeting. You will be recording your message utilizing your PC

 

 

Voicemail Services for Faculty and Staff

The campus voicemail system has moved from on-premises to the cloud which will be compatible with the new O365 email system!

Faculty and staff will begin receiving voicemail messages to their O365 email accounts starting this week. Inbound callers for individual employees will hear a standard telephone greeting utilizing their name. Inbound callers for resource mailboxes will hear a greeting utilizing the name of the resource box (ex: Admissions, Registrar, etc.).

Additionally, faculty and staff may receive an email message this week from the voicemail system with a new voicemail PIN and a voice mail access number.  The voice mail access number was used previously with the on-premises system so that you could dial in and perform tasks such as creating your personalized voicemail message or changing your PIN.

The voice mail access number will not work if you call it at this time. Additionally, the voicemail PIN will not be needed with the new voicemail cloud based solution as there are various ways now to access and personalize your voice mail account.

IT will be sending out more information shortly about the cloud based voicemail account options available to faculty and staff.

IT will work with any departments in setting up a front desk or main resource voicemail box if needed. Requests for assistance, questions or inquiries can be directed to helpdesk@capital.edu.

Forwarding Office Phone to Another Number

  • In the Skype client click on the tools drop down menu

  • Choose Call Forwarding Settings
  • Select Simultaneously ring

  • Select from this list drop down menu choose New Number
  • Enter the phone number you want to ring 614-555-5555

You will now see your current call forward settings:

Calls will ring you at work +1 (614) 236-XXXX and also ring 614-555-5555

Unanswered calls will go to Voice Mail in 20 seconds (5 rings) you can adjust this as desired

These settings will apply:  All the time (You can set this to During work hours set in Outlook)

Important: If you do not have a Capital owned laptop or are unable to forward your phone using the Skype Mac client please contact the help desk, 614-236-6508 or helpdesk@capital.edu to have a service request ticket opened for assistance.  The telecommunication team will help forward your phone remotely.  Any department with a main telephone number assigned to multiple people simultaneously should contact the help desk to ask for assistance.

Listening and Retrieving Voicemail

There are several ways to check your voice mail off campus. You can dial the campus voice mail system via telephone; You can read your voice mail messages in your email account via MS Outlook; and you can retrieve your message via the Skype client on your laptop.

Dial the Campus Voice Mail System via Telephone

To check your voicemail off campus via telephone, call your own office telephone number. When the voice greeting starts, press *. You will then be asked to enter your voicemail PIN. You should now have access to your voicemail menu options which will allow you to check your voicemail message.

Retrieve Messages via Skype Client

Open and log into the Skype client and follow the instructions below.

Voicemail messages in Outlook

When you receive a voice mail message, a copy of the message will be delivered to your email inbox. You can locate the message in your account at a glance because it will have the message details, date and time and a preview button that you can press and play.  Press the preview button to listen to the entire message. Outlook will also transcribe the message for a visual reading experience.

 

During the week of December 23rd the IT Department will be performing system updates for various services outside of our normal maintenance windows. Many of these updates are simple and will just require a server reboot or two and the outage will be brief and intermittent. However, there are a few key systems that will require extended outage time. For those services we will communicate the status below.

 
Service Update Status Planned Time Frame
EMail Completed Morning of 12/26/19
Colleague (Webadvisor, Colleague UI, etc) Completed Morning of 12/26/19
Skype for Business Completed Morning of 12/24/19
File Share Drives Completed Morning of 12/24/19

UPDATE: Issue Resolved – 5/30/18 12 PM

CapIT continuously worked with AT&T during the day.  Unfortunately, the off campus, in-bound calling issue is still outstanding. CapIT staff kept in touch with AT&T service over the holiday weekend, with no results.

Calls from external lines into the many of the new phones at TLS are not connecting. (Internal outbound and inbound, external outbound are working as expected.)

CapIT has been working with AT&T for the past several hours on this issue.  An update will be sent once the issue has been resolved and CapIT has tested each new line.

Update 4:30 PM

Call paths appear to have been corrected and working as expected.  Outbound calling is currently working as expected.  CapIT will continue to closely monitor the situation over the next few days.  If you experience any problems, please contact the Helpdesk (helpdesk@capital.edu) or at 614-236-6508.

Update 3:45 PM

CapIT is still working with a variety of different vendors to trouble-shoot the out-bound calling issues.  As of the moment, calls to traditional telephone lines will connect as expected.  Calls to phones in the wireless spectrum (cell phones) are having trouble connecting.  CapIT has isolated the call path issue, but is currently working with various vendors and our telephone provider (AT&T) for the actual fixes.

 

Update:  12:15 PM

After a re-start of the Capital phone system, we are still experiencing outbound calling problems.  The problem currently seems to be with AT&T, our telephone service vendor.  More updates will follow as soon as we have additional information.

 

April 16, 2018 – 11 AM

There have been reports of outbound (calls off-campus) not connecting properly.  (In-bound calls are working correctly.) CapIT will need to perform a system re-start of the phone services to get the service restored and to enable outbound calling.  To perform the this emergency re-start will require a brief outage of all (Skype/Lync) phone services for about 10 minutes.  CapIT will perform the re-start of the phone system at 12 PM Noon.  CapIT is also working with AT&T to resolve the out-bound calling issues.

A following update to this system status notification will appear after the system restart has been completed.