This morning we will be engaged in regularly scheduled system maintenance which will cause disruption of availability of a number of services. Most services will only be down for a short period of time while systems reboot. All systems should be back online before noon today.
Category: Maintenance
Updated: 3:16 PM – Restart needed: Colleague – 11/26/18 – 3 PM
UPDATE: Colleague re-start is complete and available for use.
Restart of Colleague to resolve a database issue at 3 PM. Should only take 15-20 minutes.
OARnet (Internet) maintenance: 12/5/18 – between 12 AM-6AM
Start Date & Time: 12/5/18 12:00 am
End Date & Time: 12/5/18 6:00 am
Summary of Work to be performed:
One of OARnet’s service partners, AT&T , is performing maintenance within their network resulting in an impact to OARnet clients. We have determined that one or more of your circuits will be impacted by this maintenance. You will see a loss of service on this circuit for the duration of the work. We expect the outage to last 15-30 minutes and will occur during the maintenance window listed above.
Update: Work completed – Colleague and WebAdvisor will be unavailable 11/21/18 7:30am – 4:00pm
UPDATE: Maintenance work completed – Systems available.
Due to planned maintenance, Colleague and WebAdvisor will be unavailable Wednesday, November 21st 7:30am-4pm.
Thank you for your understanding.
Migration/Upgrade to new Perceptive Content (ImageNow) – 10/5/18
The migration/upgrade to new Perceptive Content (ImageNow) will start this afternoon (10/5) as planned.
Please log out from ImageNow no later than 4:45pm.
If everything goes well, those of you have the new version already installed on your computers will
be able to log in the new Perceptive Content first thing Monday morning. The new Perceptive has been installed
on at least one computer on each office.
Starting tonight, ImageNow will no longer be accessible for any users. No more sunflowers;)
I have sent appointments on Monday and Tuesday for those users for which we have not installed the new version yet.
Users who only need to view documents will use the new Perceptive Experience web interface. Further instructions
will be sent to all Perceptive users early next week.
We greatly appreciate all your cooperation during this process, and ask you to report any issues to helpdesk@capital.edu
Symantec Anti-Virus Client to be Updated
As part of our regular security enhancements, we will be remotely installing a new version of the Symantec Anti-Virus client to all Capital owned desktops/laptops that are on the Windows Operating System. You will be prompted to accept this update from CapIT. You will have the ability to postpone the installation of the new Anti-Virus client, however to ensure you have the latest Anti-Virus protection we recommend that you select the download button and allow the updated client to be installed as soon as possible. Once the installation is completed, a reboot will be required to complete the install process. Again we suggest that you complete this reboot as soon as possible.
If you have additional questions or concerns, please contact the CapIT Helpdesk at 614-236-6508.
Completed – Footprints 12 to be Updated – 8/9/2018 – 8:06am
We will be upgrading Footprints 12 this morning. During the Footprints 12 upgrade the Help Desk software will not be available. This should be a short outage and should not take that long to perform the upgrade. We will provide additional updates once the upgrade is completed and Footprints 12 is back online.
Currently Resolved: Emergency Maintenance: Colleague, WebAdvisor, 25Live and Perceptive (ImageNow) 6/26/18 – 6:45 AM – 8:00 AM
Issue is currently resolved – future maintenance is pending on these servers
Colleague, WebAdvisor, 25Live and Perceptive Imagining are currently not available and will require maintenance that will extend into the early morning of 6/26/18.
As a continuation of the issues experienced last week on the physical and virtual servers that house 25Live and Perceptive Imagining, CapIT personnel are working with vendors to remedy the issues.
Update 1:06pm 6/22/2018 – Maintenance finished: Colleague and related systems will be down beginning at Noon 6/22/2018
Update 1:06pm 6/22/18 – Webadvisor is now back online, completing this maintenance window.
Update 1:02pm 6/22/18 – Colleague UI (5.5 and 4.3 for those who link), ImageNow, Informer and 25Live are now back online. Webadvisor will be back up shortly.
Users may log back in and resume business activities. Please report any issues to CapIT via email : helpdesk@capital.edu
10:10am – Beginning at Noon on Friday, June 22: Cap IT will be doing work to resolve back-end issues on the server infrastructure that hosts Colleague and related systems (Informer, ImageNow, Webadvisor, 25Live). This maintenance is being done out of necessity and will be working with our vendors on this issue. CapIT understands the impact of these Enterprise Applications and will work with diligence to recover all systems as soon as we possibly can, while maintaining clear communication throughout this process.
We ask that all users log out from these systems before Noon when we plan to take these servers offline, and await communication that we are back online before trying to access.
Thank you for your patience.
Planned Maintenance: Synoptix Update – 7:00 – 8:00 AM 5/24
There will be an additional update to Synoptix tomorrow morning at 7 AM. If you experience any problems with Synoptics after 8AM, please contact the Helpdesk (helpdesk@capital.edu) or at 614-236-6508.
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