Cloud-based Microsoft applications, including Microsoft Teams, O365 Outlook, Exchange, SharePoint, OneDrive and Azure, went down across the U.S. yesterday.
Users of these services, reported they were unable to login and were presented with a “transient error” message informing them there was a problem signing them in. These issues appear to have started at around 5:30 p.m. ET, with services not returning to normal for many until 10 p.m. ET.
Two hours after rerouting traffic to “alternative infrastructure,” Microsoft reported improvements in multiple services, however, some of you may still experience sluggishness and degrading service while accessing the 0365 Suite.
The latest update from Microsoft as of 9:25 a.m. reported issues with authentication for its cloud services. The original outage had affected services worldwide, however, as of this morning, it has been isolated to mainly North America and Canada.
The Capital University Department of IT will continue to monitor this situation and update the IT Status Page as we get updated information from Microsoft.
Questions, inquiries or concerns can be directed to the IT Helpdesk, helpdesk@capital.edu or 614-236-6508.
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Below is the original status update from Microsoft Corporation:
Some users may experience degraded performance while accessing Microsoft 365 services
MO223049, Microsoft 365 suite, Last updated: September 29, 2020 3:15 PM
Start time: September 29, 2020 8:05 AM, End time: September 29, 2020 3:15 PM
Status
False positive
User impact
The investigation is complete and we’ve determined the service is healthy. A service incident did not actually occur.
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Title: Some users may experience degraded performance while accessing Microsoft 365 services
User Impact: The investigation is complete and we’ve determined the service is healthy. A service incident did not actually occur.
Final Status: The investigation is complete and we’ve determined the service is healthy. A service incident did not actually occur. This communication will expire in 24 hours.
Current status: Our initial analysis into network infrastructure and components which facilitate admin portal access indicate that the service is healthy. We’re continuing to review service diagnostics to identity impact.
Scope of impact: At this time, initial indications suggest that impact is limited to North America and Canada.
Next update by: Tuesday, September 29, 2020, 3:00 PM (7:00 PM UTC)
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Potential issue with Microsoft 365
MO223049, Microsoft 365 suite, Last updated: September 29, 2020 8:37 AM
Start time: September 29, 2020 8:05 AM
Status
Investigating
User impact
Users may be unable to access or experience degraded performance while accessing Microsoft 365 services.