Voicemail Services for Faculty and Staff

The campus voicemail system has moved from on-premises to the cloud which will be compatible with the new O365 email system!

Faculty and staff will begin receiving voicemail messages to their O365 email accounts starting this week. Inbound callers for individual employees will hear a standard telephone greeting utilizing their name. Inbound callers for resource mailboxes will hear a greeting utilizing the name of the resource box (ex: Admissions, Registrar, etc.).

Additionally, faculty and staff may receive an email message this week from the voicemail system with a new voicemail PIN and a voice mail access number.  The voice mail access number was used previously with the on-premises system so that you could dial in and perform tasks such as creating your personalized voicemail message or changing your PIN.

The voice mail access number will not work if you call it at this time. Additionally, the voicemail PIN will not be needed with the new voicemail cloud based solution as there are various ways now to access and personalize your voice mail account.

IT will be sending out more information shortly about the cloud based voicemail account options available to faculty and staff.

IT will work with any departments in setting up a front desk or main resource voicemail box if needed. Requests for assistance, questions or inquiries can be directed to helpdesk@capital.edu.