In regards to the ongoing change from Pharos to Pcounter, if you are a Mac (Apple) user, you may have to remove your printer(s), and re-add them. This will not pertain to everyone, as it depends on how your printers were added previously. If you do have issues though, removing and re-adding is the first step you should take. To remove a printer, you can use the following steps:

  • Click on the Apple menu (upper left corner), and choose System Preferences
  • Then click on Printers and Scanners
  • Click the printer you would like to remove, and then click the minus sign
To add the printer, please follow the attached document. If you have further issues, please contact our Help Desk at 614-236-6508, or by emailing Thank you!

The CapIT is currently changing the printing management system for the university from Pharos to PCounter, as well as upgrading our printer server. This transition will allow us to have a more uniformed printer naming convention for all printers across the university to reflect the following network printer naming format:

Building-Location-Printer Model

You may notice that as you login to your office computer, a script will run in the background that will look for current network printers that are installed on your computer.  The script will update, install drivers and point your installed printers to the corresponding printer that is on our new print server. Below is an example how this printing naming convention will look:

• Old Printer Name: HP-1stFloor

• New Printer Name: Laws-1stFlrMailRm-9050

You will still be able to print to all of your current printers that are installed on your computer. Again, please note that the printer name currently installed on your computer will change by 2/24/28, if it has not already been updated.

If you have any questions, or issues, please contact the IT Helpdesk, x6508 or


Update: 1:20 PM – 1/18/18

Service has been restored to 25Live. It has been tested on both Windows and Mac with a variety of browsers. CapIT is suggesting that you may want to clear your browser cache to avoid any potential issues.

If you encounter any problems, please report any issues accessing 25Live to the Capital IT Helpdesk. – 614-236-6508

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2017 Year End Regulatories templates for WebAdvisor have been successfully deployed.

Planned Maintenance:

WebAdvisor will be updated Monday, 1/15/18 – 7:15 – 7:45 AM for end of year regulatory updates.  WebAdvisor services may be unavailable during the maintenance.

If you experience any issues with WebAdvisor after the update – please contact the CapIT Help Desk: – Phone: 614-236-6508

Starting in 2011, FRx moved to a state of phased discontinuation.  In February of 2018, all of the major web browsers (Chrome, FireFox and IE) will no longer support the underlying coding used by FRx called, the Java browser plugin.  In addition to not being supported by modern web browsers, the Java browser plugin is also being deprecated by the company that produces the plugin. (The Oracle Corporation)

Synoptix is now the official sub-ledger reporting tool for Capital University. For more information and help, please contact Eileen Day in the Finance Office: