What is Two Factor (2FA)?

Two-Factor Authentication (2FA) is used to strengthen ​the security of user accounts and University business systems that hold sensitive information. It adds another layer of online protection from damaging cyber criminal attacks that cost organizations millions.

As part of this initiative, effective July 12th, 2021, all Windows PC Users will be required to use 2FA when accessing University business systems and resources via VPN (virtual private network). Macintosh Users are currently using 2FA.

Why Two Factor?

We are all used to having one layer of security to protect our account which is our password, however, passwords aren’t enough to protect the University or you against cyber criminals who desire to gain access to resources using compromised credentials.

The goal of 2FA is to provide a higher degree of identity assurance of a user accessing University resources via VPN.  If cyber criminals obtain your username and password, they will still need access to your phone and/or a passcode to get into your account.

Having a second form of identification greatly decreases the chance of a criminal gaining access to devices, sensitive information, fraud and will build secure online relationships due to compromised credentials.

How Does 2FA Work?

You will need to download and install the Microsoft Authenticator App on your phone and configure it to work with your work PC. Detailed step by step instructions can be found below.

Once configured, you will need to use 2FA any time you log into the University’s VPN. You will need to enter your Capital username and password as well as authenticate through your phone. You will be required to use two different sources (factors) to verify your identity:

  • Something you know:  your Capital credentials (username and/or password), and
  • Something you have:  a phone and/or passcode

What If I Don’t Own a Cell Phone?

Please contact the IT Helpdesk, helpdesk@capital.edu or 614-236-6508 to have a ticket created and assigned to our network team. We will work with you directly for a resolution.

Can I Use VPN on my iPad or Other Mobile Device?

At this time, we are only recommending 2FA for your work PC. We will notify you once we are ready to roll out and support 2FA for mobile devices and the iPad.

Need Help? Have A Question or Concern?

If you have questions, concerns or need technical assistance, please contact the IT Helpdesk, helpdesk@capital.edu or 614-236-6508.


If you would like to download a PDF copy of these instructions so that you can click on the embedded links in the documentation, please click here.

Microsoft Authenticator Setup

Start Date & Time: 12/5/18 12:00 am

End Date & Time: 12/5/18 6:00 am

Summary of Work to be performed:

One of OARnet’s service partners, AT&T , is performing maintenance within their network resulting in an impact to OARnet clients. We have determined that one or more of your circuits will be impacted by this maintenance. You will see a loss of service on this circuit for the duration of the work. We expect the outage to last 15-30 minutes and will occur during the maintenance window listed above.

Happy New Year and congrats on a great start for the Fall semester! The staff and students at CapIT are excited to see you all using the new technologies we implemented over the summer.  Since there are some new items that may be a little unfamiliar to you, here are a few notes or tips that you might find useful:

  • Printing – There are 25 new “Global Student Printers” available to you this Fall.  You may now retrieve any of your print jobs, at any one of these new printers, by simply using your CAP ID card! (Please note: To activate your Cap ID for printing you will need to scan your ID at the ID reader, then login, to any one of the Global Student Printers before you can use your CAP ID to actively retrieve your print jobs.) For more information about printing from your personal Windows or Mac computer, please visit the Printing on Campus Here are the locations of these new Global Student Printers:
Blackmore Library 1st  Floor (3 B/W) Blackmore Library 1st  Floor (1 Color) Blackmore Library 2nd Floor Blackmore Library 3rd Floor Battelle Hall – 2nd Floor – Rm. 231
Battelle Hall – 1st Floor – Rm. 149 Battelle Hall – 2nd Floor – Rm. 224 Battelle Hall – 3rd Floor – 382-Chem The CON – “FishBowl” TLS – Hamma Library
Schaaf Hall – 1st Floor Saylor-Ackerman-2nd Floor Lab Lohman Complex – Lab Capital U. Apts. – Basement Cotterman Hall – 1st Floor Lab
Student Union – 1st Floor Lab College Avenue Hall  2nd Floor Lab CMC – 2nd Floor Stairs Ruff LC – 1st Floor Lobby/Hallway Huber Spielman – Lobby
Law Lab – Color Law Lab – B/W Law – 4th Floor Library

(Note: Students can also print to the dedicated lab printers located within each computer lab.)

  • Wireless Network – Capital now has 860 new high-speed, wireless access points serving our residence halls, academic and administrative buildings. Every classroom on campus is now connected to this new, high-speed, wireless network. To take advantage of the speed associated with our wireless network, please use the Student network (Capital Student) and not the Capital Guest network. Please visit the Getting Connected page for additional information.
  • Phishing and SPAM – Phishing, SPAM, and computer hacks are on the rise across the world.  Please do your part to help protect the #CapFam by practicing these safe computing tasks:
    • Update the software on all your devices
    • Be careful of public Wi-Fi – More tips on staying safe when using public Wi-Fi can be found here
    • Backup your computer and your important school files – With your Capital email account, (Microsoft’s Office 365) you also have access to OneDrive.  You can simply “Save As” to your personal OneDrive account.
    • Never share your password with anyone – Update your passwords on a regular basis and make sure you also create a password for every one of your computing devices. (Also, don’t make your password too obvious to guess. Here is a funny clip about passwords: https://youtu.be/opRMrEfAIiI ) If you ever suspect you have been hacked or phished, please feel free to send an email to: abuse@capital.edu

If you ever need any help, please feel free to contact the CapIT Help Desk at: helpdesk@capital.edu, or by calling: 614-236-6508. (You may also come by the CapIT Help Desk at the Blackmore Library, too!)  Have a great Fall semester!!


CapIT Staff

Linxus Communication (Our cable installer) is currently pulling Cat6a cabling in the academic/business buildings on Bexley campus this summer and as of today, the following buildings have been completed:

  • Trinity
  • Capital Center
  • Facilities
  • Admission
  • Public Safety
  • Kerns
  • Team currently working in LC/Troutman
  • Team currently working in Huber-Speilman
  • Team currently working in Student Union
  • Next:  Yochum, Battelle, Conservatory, Alumni House, Blackmore and Renner

 Presidio (the wireless vendor) will be installing and configuring all APs, switches, AUPs and network closets in the buildings mentioned above.  I have scheduled them to come right in behind Linxus Communications to begin putting our business/academic buildings on the new Wi-Fi system.  As of today, they have completed the necessary network and hardware infrastructure upgrades in the Trinity and Capital Center buildings and they are ready to switch these buildings over to the new Cisco Wi-Fi system.  They will switch Trinity to the new Wi-Fi on Monday, May 21st and Capital Center on Tuesday, May 22nd through Wednesday, May 23rd.

During the switch over in the Capital Center, there will be rolling system and service outages for several hours on those designated days.  Known services and systems that will be affected include security cameras, Wi-Fi, internet and telephones.  On-guard card readers should not be affected as they have battery backups.

CapIT has communicated with key Capital Center employees this week regarding the switch over to prepare them.  IT personnel will be on-site with Presidio staff during the switch over and Annette Short will be the communicator and liaison between the building staff, IT and our vendors.

We do not expect any issues with the switch over in the Trinity building since majority of the critical infrastructure work was performed last summer when the Trinity dorms’ Wi-Fi system was upgraded.  The Trinity switch over should be pretty quick and simple as it involves turning the AP radios on with a script and possibly a few configurations within the network closet.

From OARnet (State of Ohio Internet provider)

OARnet Service Desk

OARnet Planned Maintenance Notification

Affected Service: connections to clmbr-r9 and clmbr-r0

Start Date & Time: 5/24/18 12:00 am

End Date & Time: 5/24/18 4:00 am

Summary of Work to be performed:

Summary of Work to be performed:

OARnet will be upgrading the JUNOS software on a router at Columbus Rhodes (clmbr-r9 and clmbr-r0). Your OARnet Connectivity will be impacted as the device reboots to apply the new software. The actual outage is expected to be 15 minutes, but the entire maintenance window is reserved.

Risk Assessment: 3

0 = No downtime/informational only
1 = Minimal traffic loss risk (up to one minute outage possible)
2 = Moderate traffic loss risk (2 to 5 minute outage possible)
X 3 = High traffic loss risk (6 to 15 minute outage possible)
4 = Extreme high traffic loss risk (16 minutes or longer outage possible).

OARnet Case Number: CHG0042034

If you have any questions or concerns regarding this planned work, please contact the OARnet Service Desk and reference the above case number.


This morning we are experiencing difficulties related to share drive access. The network drives are currently unavailable, and this is affecting login times. It may take an excess of 15 minutes to log in and then you may not have access to all of your files if you are on a desktop computer. We are currently working on the problem and will update this page again when progress has been made.