During the Holiday break – Monday, December 20, through Friday, December 31 – the IT Department will be performing system updates for various services outside of our normal maintenance windows. Many of these updates are simple and will just require a server reboot or two and outages will be brief and intermittent. However, there are a few key systems that will require extended outage time. For those services we will communicate the status below.

 
Service Update Status Planned Start Time
Main website Completed Monday 12/20/2021
Skype for Business Completed Evenings of 12/19/2021*
File Share Drives Completed Tuesday 12/21/2021
VPN services Completed Thursday 12/23/2021
Colleague (myCap, Colleague UI, etc.) Completed Wednesday 12/29/2021*
* Starting after 7pm
* May carryover to next day

 

 

During the Holiday break the IT Department will be performing system updates for various services outside of our normal maintenance windows. Many of these updates are simple and will just require a server reboot or two and outage will be brief and intermittent. However, there are a few key systems that will require extended outage time. For those services we will communicate the status below.

 
Service Update Status Planned Time Frame
Main website Completed Morning of 12/23/20
Skype for Business Completed Morning of 12/23/20
File Share Drives Completed Morning of 12/24/20
Colleague (myCap, Colleague UI, etc) Completed Evening* of 12/29/20
* Starting at 5pm

 

One other change to happen during the week of the 21st is that the login page for Office 365 will change to the same login page with the “Gate” that you see with MyCap.

Update: This has been completed.

During the week of December 23rd the IT Department will be performing system updates for various services outside of our normal maintenance windows. Many of these updates are simple and will just require a server reboot or two and the outage will be brief and intermittent. However, there are a few key systems that will require extended outage time. For those services we will communicate the status below.

 
Service Update Status Planned Time Frame
EMail Completed Morning of 12/26/19
Colleague (Webadvisor, Colleague UI, etc) Completed Morning of 12/26/19
Skype for Business Completed Morning of 12/24/19
File Share Drives Completed Morning of 12/24/19

DATE: Monday, October 21, 2019
To: Faculty, Staff and Students
From: The Department of Information Technology
Subj: WebAdvisor Authentication Change

 

The Department of Information Technology will be updating WebAdvisor authentication on Thursday, October 24th, 2019 between 4pm and 5pm.  During this time frame, all users will experience a brief WebAdvisor outage as we upgrade the configuration. This is in preparation for replacing WebAdvisor with a new online service.

 

Please contact the IT Help Desk via email, helpdesk@capital.edu or telephone, 614-236-6508 if you experience any issues logging in to WebAdvisor after 5pm.  Thanking you in advance for your understanding and cooperation.

 

What to expect after October 24th

After selecting “Login” on WebAdvisor, you will be redirected to a Capital University gateway.

WebAdvisor login

On the gateway page, login using your Capital email address and password.

SAML gateway

IT will be performing maintenance on the Skype for Business telephone infrastructure on Sunday, July 14th during our regular maintenance window of 7am – 12Noon. During this time frame, Bexley and Law school campuses will experience rolling telephone service outages and disruptions as we apply server patches and perform telecommunication infrastructure upgrades. We expect to be completed by Noon. – Update 07/14/2019 @ 11:25am – All Skype for Business functionality has been returned to normal – Please Report any issues with Skype for Business to the CapIT Help Desk.

Our Footprints Helpdesk system will be unavailable while we perform maintenance and upgrades to the system. If you need to put in a ticket, please call the CapIT Helpdesk at x-6881.

We hope to have the system back online before the end of the business day.

We have finished the necessary maintenance of the Footprints Helpdesk system and the system is once again fully operational. – 05/23/2019 – 2:21pm