During the Holiday break – Monday, December 20, through Friday, December 31 – the IT Department will be performing system updates for various services outside of our normal maintenance windows. Many of these updates are simple and will just require a server reboot or two and outages will be brief and intermittent. However, there are a few key systems that will require extended outage time. For those services we will communicate the status below.

 
Service Update Status Planned Start Time
Main website Completed Monday 12/20/2021
Skype for Business Completed Evenings of 12/19/2021*
File Share Drives Completed Tuesday 12/21/2021
VPN services Completed Thursday 12/23/2021
Colleague (myCap, Colleague UI, etc.) Completed Wednesday 12/29/2021*
* Starting after 7pm
* May carryover to next day

 

 

During the Holiday break the IT Department will be performing system updates for various services outside of our normal maintenance windows. Many of these updates are simple and will just require a server reboot or two and outage will be brief and intermittent. However, there are a few key systems that will require extended outage time. For those services we will communicate the status below.

 
Service Update Status Planned Time Frame
Main website Completed Morning of 12/23/20
Skype for Business Completed Morning of 12/23/20
File Share Drives Completed Morning of 12/24/20
Colleague (myCap, Colleague UI, etc) Completed Evening* of 12/29/20
* Starting at 5pm

 

One other change to happen during the week of the 21st is that the login page for Office 365 will change to the same login page with the “Gate” that you see with MyCap.

Update: This has been completed.

Updated 5:15pm

Colleague and myCAP are back to normal.

 

Updated 2:19pm

A temporary fix has been applied to the Person Lookup by removing Birth date from Context card (header) and Search results.

You may work in Colleague as usual. Only be aware that birth date is not displayed on the Person search or Context card.

Thank you for your patience and understanding.

 

Updated 2:09pm

Colleague is back and running but users are getting an error when pulling Person records:

“Unable to retrieve data from requested column(s) in query Error message returned from database was: BIRTH.DATE is not a column in PERSON”

We have opened a case with Ellucian to get this resolved as soon as possible.

 

 

During the week of December 23rd the IT Department will be performing system updates for various services outside of our normal maintenance windows. Many of these updates are simple and will just require a server reboot or two and the outage will be brief and intermittent. However, there are a few key systems that will require extended outage time. For those services we will communicate the status below.

 
Service Update Status Planned Time Frame
EMail Completed Morning of 12/26/19
Colleague (Webadvisor, Colleague UI, etc) Completed Morning of 12/26/19
Skype for Business Completed Morning of 12/24/19
File Share Drives Completed Morning of 12/24/19

Update 1:02pm: Colleague is back up, and the UI server.

Update 12:50pm: This was caused by an unplanned outage of the Colleague UI server. The server was at max CPU capacity and locked up. We did a force reboot when we were not able to get into it, and are now experiencing complications with the VMWare on getting back into the server after the reboot. Our server admins are on this, and we will be investigating the cause of this unplanned outage.

 

Update 12:35pm: According to reports, the Colleague UI went down around 11:45am or so on June 21, 2018.

IT got the first ticket reporting this at 12:11pm. We are rapidly looking into the issue now with the help of our server administrators.

Please stand by.