Update 4:30 PM

Call paths appear to have been corrected and working as expected.  Outbound calling is currently working as expected.  CapIT will continue to closely monitor the situation over the next few days.  If you experience any problems, please contact the Helpdesk (helpdesk@capital.edu) or at 614-236-6508.

Update 3:45 PM

CapIT is still working with a variety of different vendors to trouble-shoot the out-bound calling issues.  As of the moment, calls to traditional telephone lines will connect as expected.  Calls to phones in the wireless spectrum (cell phones) are having trouble connecting.  CapIT has isolated the call path issue, but is currently working with various vendors and our telephone provider (AT&T) for the actual fixes.

Update:  12:15 PM

After a re-start of the Capital phone system, we are still experiencing outbound calling problems.  The problem currently seems to be with AT&T, our telephone service vendor.  More updates will follow as soon as we have additional information.

April 16, 2018 – 11 AM

There have been reports of outbound (calls off-campus) not connecting properly.  (In-bound calls are working correctly.) CapIT will need to perform a system re-start of the phone services to get the service restored and to enable outbound calling.  To perform the this emergency re-start will require a brief outage of all (Skype/Lync) phone services for about 10 minutes.  CapIT will perform the re-start of the phone system at 12 PM Noon.  CapIT is also working with AT&T to resolve the out-bound calling issues.

A following update to this system status notification will appear after the system restart has been completed.